The AI chatbot ChatGPT has taken the internet by storm, and people are raving about its interactive nature and detailed responses. Although the chatbot is still in its infancy, ChatGPT has the potential to be a game-changer for the whole world.
Additionally, being an interactive chatbot, one can provide simple instructions to gather in-depth answers. For example, someone has already developed a fully-functional notepad mobile app based on the code provided by the chatbot!
Combined with the dialogue nature of ChatGPT, it becomes effortless for anyone to use it without specialized training. People are already claiming that ‘ChatGPT is the iPhone moment for AI’, and it seems they are not wrong. Over a million users have already tried out ChatGPT within a week of its public release.
So, how can ChatGPT be used in Human Resources? Would it prove to be a game-changer for managing employees? What are the advantages of using ChatGPT for HR and employee management? We will be answering these queries in this article.
What is ChatGPT?
ChatGPT is an ‘Artificial Intelligence Chatbot’ developed by OpenAI, a research laboratory that conducts research in the field of ‘AI’. It uses OpenAI’s GPT 3.5 model as the base code and improves on it using a ‘large language model’ optimized with supervised reinforcement-based training.
The GPT stands for ‘Generative Pre-trained Transformer’, providing detailed answers to user queries. While the answers may not be factually correct every time, it provides in-depth explanations and can even remember what it said previously and correct itself if required.
ChatGPT also has a moderation API which helps filter the queries, helping the AI avoid racist, sexist, and other offensive questions. In its current form, the AI does not have access to the internet, and the knowledge it has gained is solely based on the data on which it was trained. As a result, it has knowledge of events only until 2021.
Relevance of ChatGPT for the HR Department
Since ChatGPT is a generic AI chatbot, it has multiple usages. Due to its interactive nature, it can easily provide excellent employee support. As a result, the chatbot can handle most employee queries, freeing the HR team from repeatedly answering the same questions.
ChatGPT can also function as an AI-based analysis tool, as it can make meaningful inferences from the employee database. It can identify the significant issues in a company and suggest practical solutions to enhance the engagement rate of the employees.
Deploying ChatGPT for query resolution also helps lower the cost, time and effort required to keep employees engaged. The AI chatbot can answer employee queries intelligently and provide solutions in no time. It can even provide valuable inferences that help improve the company’s efficiency.
Due to its versatile nature, ChatGPT can be used in various scenarios. Utilizing its potential, HRs can develop advanced custom employee engagement strategies tailored to the employees. Hence, ChatGPT can be used in several scenarios to aid the HR department in fulfilling its duties.
Also Read: A Day In The Life Of An HR Professional
Advantages of ChatGPT for the HR Department
Deploying ChatGPT has several advantages, such as improved cost-effectiveness, employee engagement, easier management, enhanced insights and more. A dedicated chatbot provides the employees with a virtual HR they can access any time of the day from anywhere.
Hence, let us discuss the various advantages of implementing ChatGPT in-depth for the HR department.
Simplified Query Resolution
Chatbots are ideal for query resolution, and ChatGPT is the perfect solution for handling such queries due to the ease with which it can simplify complex concepts. ChatGPT can be used as a conversation bot for providing quick answers to employee queries. It will streamline the query resolution process since the employee need not remember complex menu paths.
Additionally, ChatGPT requires absolutely zero training, enhancing its prospect as a query-handling tool. It can also be used to undertake anonymous employee surveys, which help the staff provide honest replies and gather valuable feedback.
Improved Employer Branding
The excellent support provided by ChatGPT helps improve the employee experience in the company. It ensures that the employees remain satisfied with their work and actively engage with their company. Having a chatbot also helps recruitment as the candidates have a new exciting experience with an AI-based chatbot.
The reasons mentioned above help engage the employees effectively, which in turn helps improve the quality of their work. As a result, the quality of the products or services provided by the company improves considerably, resulting in an improved brand and employer brand.
ChatGPT can be used to analyse the employee database and arrive at meaningful conclusions. The AI chatbot can also provide actionable insights to understand your employees better. Since it works on AI, the chatbot can even provide predictive analysis and suggest actions to avoid unwanted scenarios.
AI-based analytics can also help understand minute details contributing to the organisation’s well-being. For example, it can help you realise the employees’ leave, attendance, and break patterns and let you know if anybody is slacking at work. Such in-depth insights will help you streamline your processes by keeping your employees engaged and optimising their tasks.
Chatbots are one-time investments that have multiple use cases for the HR department. Hence, it is incredibly cost-effective as it automates several tasks and improves employee engagement. Engaged employees result in efficient processes and enhanced output, further reducing the time and costs required to develop the products and services.
Combining the interactive nature of ChatGPT with a robust HRMS will also ensure quicker processing and faster resolutions. Additionally, the OpenAI team will keep updating their chatbot, ensuring that it remains updated and ready for any queries with up-to-date information. As a result, deploying chatbots is a cost-effective solution.
While we are still a few years away from the full-fledged application of ChatGPT for HR departments, the future seems bright for keeping employees engaged. Deploying a chatbot in a company enhances the HR department and the team’s overall efficiency.
It engages the employees effectively, ensuring loyal and dedicated staff who actively strive to guide the company towards success. Being one of the most advanced publicly accessible chatbots, OpenAI’s ChatGPT will be perfect for supporting the HR team in taking care of the employees.