What is HR Service Delivery ?
‘HR Service Delivery’ refers to the way the HR services are delivered in a company. In most of the organizations, it is done by employing HRs. However, in smaller companies, these services would also be delivered by a third party who acts as the HR department for the aforementioned company.
There are two main HR service delivery models: the traditional model and Ulrich’s three-legged stool model. In the ‘Traditional’ model, the services of the HR are delivered via the HR department employed by the company.
In Ulrich’s three-legged stool model, the HR services are provided by the efforts of three different entities: HR business partners, HR centers of expertise and shared HR services managed by both.