Employee Helpdesk Software
Feature-rich Internal Help Desk Software
for Enhanced Engagement
Seamless Employee Helpdesk Software with Dedicated Dashboard for Quick Overview
& Faster Resolutions
Streamline Employee Internal Help Desk
with Self-Service Portal
Intuitive Dashboard
An in-depth overview of the helpdesk with an advanced dashboard, providing an easy-to-use view of all relevant information.
Priority-based Tickets
Ticket priority setting while raising tickets for letting the agent understand the urgency in resolving it.
Rich-text Tickets Creation
Rich-text editing for simplified yet accurate information transfer while raising tickets with your internal customer service teams.
What is the Help Desk Software for Employees?
The employee help desk software manages issues faced by your employees by letting them register tickets and updating the resolution status. With the help desk solution you can also expedite the resolution of any problems faced by the staff in your business and streamline the process of informing the agents about these issues. It can also enhance your support by providing your internal employees with a knowledge base and a dedicated service desk.
Ticket Archive
Archive older tickets for better ticket management and reducing clutter in the internal operations.
Ticket Replies
Ticket reply option to provide resolution and gather more information about the relevant issue.
Attachment Download
Option to attach files while raising a ticket, which can be downloaded by the agent for further inspection.
Helpdesk Timeline
A timeline view of tickets with direct link for ticket resolution ensuring quicker ticket management.
Tag-based Ticketing
Tag-based ticket categorization for understanding problem-prone areas and optimizing them for better customer support teams.
User Reviews
User review option for encouraging your support teams to provide satisfactory quick ticket resolution for your staff.
Employee Help Desk Software that provides Timely Resolutions with User Ratings
Enhanced Ticketing System for Faster Internal Support
Ticket Forwards
Forward tickets to other agents for better management and increased efficiency of the employee helpdesk.
Automated Responses
Response templates for quicker ticket replies, leading to increased efficiency of the ticketing system.
Ticket List Filter
Filter ticket list according to your search intent for quicker searching and sorting of the ticket list.
Download Product Brochure
Get detailed information on how the numerous next-gen features of one of the most feature-rich Payroll & HRMS Software in India
Customizable Reports for In-depth Valuable Trends & Insights
Ticket Reporting
In-depth customizable reporting for employee tickets for gathering valuable insights into employee issues and their resolutions.
Enhanced Filters
Advanced report filters with date, status, priority, tags, and more for fine-tuning report downloads.
HR Report
HR reports for gathering insightful data about employee issues and their resolution, throughout the company.
What HRs think of Pocket HRMS
“We have been using Pocket HRMS Software for a year and are very happy with our choice. Excellent service support.”
– Niranjana Neelakantan
HR Director, TESSOL
“The support team is highly admirable. Their professional and polite approach to our queries is simply excellent.”
– Nishant Mahajan
HR Manager, EvolveBack
“Data monitoring & HR analytics are made easy by Pocket HRMS, it is upcoming the future of the HR industry”
– Sonal Gangwani
HR Manager, Ignatiuz
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FAQs
What is Employee Help Desk?
The employee help desk provides your employees with a dedicated team to hear out their issues and address them effectively. The employee help desk is responsible in companies documenting employee grievances in the form of a ‘ticket’, assigning the ticket to the responsible agent, and following through the process of resolving the issue and closing the ticket after intimating the affected employee.
Having an effective employee help desk ensures that your employees’ issues are resolved on time and that the company is addressing their issues. It helps in improving their engagement with your company as well as increases their overall satisfaction levels with their organization. For example, if your internal IT department can communicate and resolve their issues remotely, your employees can undertake their tasks quickly, for increased productivity.
What is Employee Help Desk Management Software?
The employee help desk management software helps in automating the tasks associated with maintaining an employee help desk. With this software you can undertake a number of activities:
Raising tickets and sorting them into the correct categories
Assigning tickets to the relevant team
Updating the ticket status
Provide a knowledge base
Informing the employee about the ticket status
Live chat with the employee in case of doubts
Updating the tickets as per work done, and more.
The software is also responsible for keeping track of the existing tickets and ensuring that they are closed on time with the help of timely notifications. Additionally, it also helps generate various kinds of reports to provide the management with in-depth insights into the issues faced by the staff and the measures taken to resolve them.
What are the best features of Helpdesk Software?
An internal help desk software provides several features related to the management of employee issues with the help of effective ticket management. Some of the salient features of this software include:
1. Enhanced Ticketing Automation
The help desk software should provide internal ticketing automation for a streamlined experience while submitting tickets and checking the updates through the self service portal.
2. Ticket Tracking and Overall Management
The internal help desk system should also provide options to track the tickets as well as update other details, such as the priority, status, etc.
3. In-depth Insights & Custom Reporting
It should also have the option to generate customized reports and provide the management with in-depth insights for data-backed decisions.
4. Customizable Dashboards
It should also have tailored dashboards which can be further customized by the user at their convenience.
5. Software Integrations
The internal help desk software should also integrate with other systems to provide a seamless experience to the employees, the management and the HR team.
Why do you need a Ticketing System for your Help Desk?
An internal ticketing system for an internal help desk provides multiple benefits for the internal support and HR team, such as:
1. Increased Flexibility
The system provides enhanced flexibility for storing employee ticket information since it can be accessed remotely for live chat with your team. Such flexibility enhances the employee’s trust in their company and its internal operations.
2. Improved Engagement
Since the tickets are closed on time with the help of internal help desk software, employees can observe their company resolving their issues, reassuring them of their value in the organization and improving their engagement.
3. Reduced Resolution Time
Since the system streamlines the process of managing tickets, the associated agents would want to close the tickets assigned to them as fast as possible, resulting in reduced resolution time.
4. Enhanced Employee Service
With the help of internal help desk software, you can service their tickets satisfactorily. It helps enhance the overall employee servicing of the company, improving the employer brand.
5. Centralized Reporting
The internal help desk software system also results in centralized reporting as it serves as a repository for employee ticket data. Hence, you can gather in-depth analytical data from it, leading to data-backed decisions.
