As an organisation committed to efficiency and innovation, SSIZ had previously explored various databases and sought external assistance to automate its HR processes. However, they continued to face multiple challenges, including manual management of large employee records, which often led to delays and inconsistencies; delays in the payroll process; and employee performance tracking, among others. The lack of real-time visibility further complicated attendance and leave tracking, leading to payroll processing delays.
Additionally, because different solutions were used for various HR functions, transferring data between systems was complex and time-consuming. Employees also had to depend on HR personnel for updates on their leave balances, attendance regularisations, and related queries. This repetitive communication cycle added unnecessary workload to the HR department, limiting their focus on strategic activities.
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