What is Total Quality Management ?
‘Total Quality Management’ refers to the strategies applied to any process to ensure that adequate quality is achieved throughout every stage of the process. It is performed with the belief that every step in a process requires quality input which ensures that the output quality is consistent and meets or surpasses all the requirements.
Total quality management or TQM also requires that all the parties dealing with the process follow excellent practices to ensure that the quality is maintained. TQM considers each of these parties as a stakeholder in ensuring the quality.
There are several processes performed to ensure that total quality management is undertaken effectively. Some of them include strategic planning, cross-functional product design, supplier quality management, committed leadership, cross-functional training, employee involvement, customer involvement, information and feedback, etc.