What is Conflict Management ?
‘Conflict Management’ refers to the steps taken to reduce the negative aspects of a conflict while also making sure that the positive aspects of the conflict are enhanced to benefit all the parties involved in the conflict.
Earlier conflict management focused solely on the outcome and hence, was named as win-win, win-lose and lose-lose. However, as with everything related to the human mind, this kind of conflict management was found to be ineffective.
Down the line, several conflict management models have been publicised like Blake and Mouton’s model, Khun and Poole’s model, DeChurch and Mark’s meta-taxonomy and Rahim’s meta-model. All of these models have their merits and limitations based on the conflict they are trying to manage.