What is High Reliability Organisation (HRO) ?
‘High Reliability Organisation’ are those organizations which avoid accidents in those environments where the possibility of accidents is high due to the nature of the industry.
American organizational theorist Karl Weick proposed four factors that help the HROs mitigate the risk of accidents. The four factors consider both the external awareness or the internal awareness of the organization regarding the accidents.
The four factors include:
- Preoccupation with failure
- Reluctance to simplify interpretations
- Commitment to resilience & deference to expertise
- Sensitivity to operations
A successful HRO would be able to reinvent themselves and adapt to adverse situations. Similarly, it will be able to learn from accidents of the past and implement measures to avoid the same accident in future.