What is Chatbots (bots) ?
‘Chatbots’ are specific programs developed to emulate a human chat, mainly for professional usage. Although it was developed as a simple question and answer tool, it has transformed into an important facet of user engagement with the advent of artificial intelligence.
Modern chatbots can understand normal human communication and parse it for necessary information as well as revert more naturally with the help of Natural Language Processing algorithms. Nowadays, chatbots even have individual personalities which are being leveraged to ensure that a brand image is cemented on the end user’s mind.
Chatbots’ popularity is rising daily and it is predicted that they might even be able to pass the Turing Test with the rate of advancement in the realm of artificial intelligence and machine learning.