Employee experiences are formed right from the hiring process and culminate on the last working day. The learnings, exposure, events, work culture and issues become part of that experience. When all of the processes run at optimum efficiency, it builds a good experience. In this digital age, there are plenty of opportunities for an individual to earn and pay the bills while doing what makes them happy. Hence, corporates are constantly competing to acquire the right talent and retain them. Candidates work for the firm as long as they feel that the firm is right and are satisfying their expectations. While salary is a basic expectation for the work they do for the company, it is not enough. There is much more that can be done to enhance and maintain a positive experience at a workplace.
The new workforce will be majorly formed of millennials by 2030. They want to do work that is purposeful and is aligned with their values. What employees say about the company on social media also contributes to the brand image. When employee experience is delivered right, social media posts can be a major asset. This also helps to attract top talent towards the company as they are always looking for a company where they can have a better workplace experience. The company culture must also support the growth and productivity of employees. The experience should make them feel that they are a vital part of the firm and improve engagement. When values and culture are right, it helps to form strong relationships, which also reduces employee turnover.
The employee experience is important because it affects the performance of the organisation. A satisfied and motivated workforce performs better. They are likely to take initiatives, give feedback, listen to customer issues, and come up with creative solutions. When people have the technology, tools, processes and good environment, it increases their performance. Here are a few ways to enhance employee experience that can have a tremendous impact on the employee experience.
Onboarding is an introductory interaction with the company culture. There must be a good orientation program designed for specific job functions, which acquaints them with the structure and work processes at their new workplace. It also increases the retention rates. They must get all the information that is necessary for them to do their task effectively. They should get a clear idea about what is expected from them, know the standard process that they need to follow and where they should seek help if they face any issues. It should make their initial interactions with their team members and seniors, friendly and meaningful. This helps them to ease into their daily responsibilities. It also sets up a base for a good relationship.
Good communication is a very important aspect of any workplace. It is among the very best of employee experience practices. It is something that can build a strong work relationship among the employees. The right flow of information makes people feel connected. It builds a very supportive and tight-bound system. When employees feel that they are an important part of an organisation, it enhances their experience. They feel that they belong to the firm and stay motivated to work harder and better. Internal communication keeps people connected. Information and processes flow seamlessly in such a culture. The employees will be comfortable sharing their issues and seeking help, from colleagues as well as their superiors. This makes their experience comfortable and supportive.
Communication between the company and the employees is as important too. Corporates tend to ignore internal communication in general. As mentioned above, it is important to let candidates know the values and culture of the company while onboarding. Induction is the beginning of employee experience. In a crisis, organizations generally focus more on interacting with their clients and investors. The employees may feel lost and confused in such a scenario. However, when the same message is shared with employees, they feel included. They are likely to put more effort. It helps the company stand on the commitment intended to be delivered. Both of these messages should align. If there is a gap between the two, which employees will find out sooner and later, it becomes a massive breach of trust. This can be a major hurdle in their experience.
Feedback from employees is an important strategy to improve their work experience. Communication is most valuable when it flows both ways and there is a balance. Hence, it is important to have open communication culture. It makes people comfortable voicing their concerns as and when they feel the need for it. Efforts from the company get wasted if the intended experience is not delivered. Therefore, it is imperative to find out the policies that contribute to enhance the workplace experience and what is spoiling it. If the issue builds up for a long time until it makes actual damage, it will require massive damage control, whereas timely feedback can be quickly acted upon to prevent it.
Encourage the workforce to give feedback through meaningful scheduled surveys. Ask them about their experience since onboarding. Get suggestions to improve the work culture to enhance the overall working experience. This also gives insight into what benefits and facilities are adding value. Replace the undesired ones with those that motivate and inspire them towards productivity. This also helps to cut down unnecessary expenses.
Productivity at a workplace is more about teamwork and collaboration these days. A work culture that supports healthy communication can be very useful for this. Arrange team-building activities to make the flow of ideas smoother. Communication plays an important role here. Being included in important discussions enhances their experience of belonging. The assigned mentors can act as guides at onboarding and also fill the gaps in the communication. The managers can share messages with the team from higher management. This makes the entire organization look more like a huge team. Similarly, those who have good interpersonal relationships with their colleagues are less likely to leave the job.
Appraisal and Recognition
As feedback from employees is important to the company, workers expect the same from the firm. People look forward to personal growth and improvement. They want to know where they are compared to when they first joined. When people know that they are getting better, it motivates them to work harder. Getting feedback from mentors also makes them feel valued. The immediate feedback also inspires corrective actions.
It is also important to recognize the efforts of an individual. We all feel important when our inputs are appreciated. The best employee experience examples include a good recognition program. Such programs will also push them towards higher achievements and better initiatives.
Employees want a healthy work-life balance. Paid sick leaves are surely appreciated, but it is important to pay attention to overall health too. Mental and emotional wellbeing is equally important. There can be some dedicated programs for those who are looking for maintaining good mental health. A satisfied and healthy worker brings down the overall cost as well as adds more value to the organization. Flexibility at work is among the most preferred features for job seekers. The option to work remotely when they need to and within healthy working hours, adds significant value to an employee’s overall work experience.
Enhancing employee work experience is beneficial to both the firm and the workforce. It increases retention rates, drags down employee turnover, and saves a lot of costs. Everything since they first apply for the job till they stop working for the organization builds an experience. Hence, take all the necessary steps to make this ride smooth for everyone. Having a mentor makes them feel like a part of a team. It helps them develop their skills, and facilitates healthy communication from the beginning. They should feel that they are an important part of the company. For this, a good work culture that supports a healthy two-way exchange of ideas is necessary. There should be regular feedbacks from both company and the staff which will inspire efforts from both sides. When there are strong interpersonal relationships, work processes flow seamlessly. This saves a lot of time and increases employee satisfaction. Investing in the growth and well-being of employees is likely to make them feel appreciated and perform better in their present role. A recognition program can be designed to enhance employee experience further.
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