Growing a business is never an easy feat. Though technology can ease a number of pain points that hinder the growth and development of a business, the most painful part is: when a startup or small enterprise lacks the required tool and technology for taking the business to the next big level.
So is your business armed with the right technology or tool to make this year the best? Technology has the potential to make a business organized and efficient whilst helping create a favorable environment for both employees as well as customers.
Here are 5 technologies your business should invest In this year:
1. Digital Payments (Chip and Mobile)
It’s 2017 and a ‘no chip’ note on your POS would simply be a huge turn-off, since everyone has got chip cards and mobile payment options these days. Therefore, when upgrading, ensure that you get a POS system that accepts chip cards as well as mobile payments. Mobile payments are not only convenient but are also the most secure and faster way to pay. If your business is in retail, hospitality, or logistics, digital and/or mobile payments should be your top priority if you wish your business to grow by leaps and bounds.
2. Live Chat Support
Providing efficient and prompt customer service plays a pivotal role in a company’s success and technology today makes it very much possible for a business to offer best-in-class live chat support. This calls for having a live chat software that ought to be integrated within your company website.
3. Cloud Payroll Software
Payroll is one of the most important business operations that nobody would want to fiddle with. Unfortunately, it is quite easy to make simple yet devastating mistakes when processing payroll manually. As your business expands and recruits more people this year, it is advisable to arm your accounting and HR department with robust and easy-to-use cloud-based payroll software. The software should automate salary and tax (TDS, PF, etc.) calculations for both salaried as well as hourly employees. Most importantly, the software should work efficiently as an employee management system to help track and calculate time, attendance, leaves, overtime, etc. at the click of a button.
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4. CRM Software
A powerful Customer Relationship Management or CRM software is the one that comes with a built-in email-marketing module. This is because consumers all over are fed up with all those pushy and spam messages that fill up their inboxes. Today, people prefer a more personalized approach from brands and businesses. This ensures high click-through rates for your email marketing campaigns. It’s time for businesses to get customer-centric and CRM software helps you do that!
5. Business Intelligence (BI) Tools
As they say, smart businesses use analytics, but successful ones embed it! A smart business is one that relies on analytics and data to help make sound business decisions right from staffing to marketing. A smart enterprise technology solution with robust and insightful analytics modules can provide a pool of crucial information like customer’s purchase behaviors/patterns, inventory, historical sales data, etc.
As enterprise technologies continue to evolve at a rapid pace, it is imperative for a business to keep up with the pace and embrace the change to stay ahead of the curve. Save resources, money, time, and hire better human capital as well as retain your customers by incorporating these five enterprise technologies now.
Disclaimer: All the information, views and opinions expressed in this blog are those of the authors and their respective web sources and in no way reflect the principles, views or objectives of Pocket HRMS.